Akoma
The power of Communication
One robust omnichannel platform powered by AI for all customer communications channels. Provide an exceptional customer experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, voice, and more!
Akoma will help you enhance your entire business
Why Akoma?Customer Service
Put your customers in front row. Upgrade your customer support services and allow customers to communicate with you using every possible channel
Business Automation
Increase your availability using virtual agent powerful platform and offer customers AI-powered, automated customer experience
Lead Generation & Sales
Convert more leads into customers quickly and achieve your omnichannel strategy with akoma state of the art conversational platform, lead generation and sales tools.
Personalize Customer Experience
Personalized response based on customer type, service or order enhance the entire customer journey.
Boost Revenue
Both directly and indirectly Akoma can boost your revenue by Virtual agents around the clock and self services.
Efficiency
Design your own conversation flow with routing criteria to insure maximum efficiency.
What problems can Akoma solve?
solved problems- Securing social media credential
- Unlimited number of Agents
- Integration with backend system
- Reporting and analysis
- Predefined messages
- Message scheduling
- Chat flow
Which Industries Does Akoma Target
IndustriesTraveling & Tourism
Shipping
Education
Medical Sector
Secured Transaction
Sales
Blended Agent
Akoma gives you the power of best agent optimization allowing all or specific agents to be in blended mode where the can communicate with customers in all channel from single chatting page .
For more flexablity Akoma agents can be assigned either to one communication channel or multiple channels based on business requirements and even you can assign a privilege for specific agent to be able to post or only chat
Conversation flow Builder
No code
Without coding or developers required to build a conversation across all channels with easy to move any conversation between channels
Prescheduled messages and event
You can plan and schedule messages for specific time or event or schedule action based on third-party integration
Unlimited possibilities
No limitation for conversation scenario starting from Auto message to integration with multiple systems for scalable and effective communication.
Akoma Features
- Web based application allow you to handle
- Notification massages automation
- Auto Response to customers communication.
- Agent base chatting one to one to enhance the
- Open standard for integration with any system.
- share files such as picture PDF locations
- Self services and integration for automated messages.
How Akoma works?
Akoma has two access level as below.
Agent Access
Agents access allow agents to access the platform chatting service to interact, communicate and response to the clients
Admin Acess
Admin access allow admin to access account setting, integration services, Auto sent messaging Reporting and chat history beside much more setting related to the service.
Akoma Conversational AI & chatbot
There is endless ways conversational AI platforms can help your business to increase efficiency mostly within customer service where you can avoid hiring agents to handle deferent communication channels or the increase of the customer contact volumes you can relay on Virtual agents and Chatbot to handle unlimited conversation across all channels.
Payments using Akoma
Nowadays online business getting bigger and bigger, and customers keep looking for easy payment options, Akoma support integration with payment gateway which allow customers to pay during the conversation with agent or even with bot in a fully automated service
Position your business properly among your competitors with Akoma.
We at akoma believe that social media communication will reduce the call center voice channel by minimum 40% which can reduce your investment with much scalability and reliability.