CCaaS

Products/Ringupp/CCaaS

Contact Center as a Service

CCaaS

Steering Toward your Customer Experience..

Rapid technology innovation is a double edge sword; it can put you in the first line of the competition among your competitors, but at the same time it will dramatically increase your IT costs in terms of resources and facilities, which in turn requires high operational costs, so it is better to enjoy the journey relaxing in your seat and let our CCaaS drive your business to the maximum performance.

CCaaS will let you feel the real meaning of:

Flexibility

Quickly deploy applications and provision capacity.

Affordable

 No large capital outlay is required.

Dynamic

On-demand provisioning lets you scale up or down in no time.

Efficient

Pay only for what you need and what you use.

As we are using products and technologies from Cisco, the best vendor in Contact Center technology, there is no doubt that you will enjoy the most efficient and the state-of-art technology and services.

service delivery options for our CCaaS

service DELIVEY

Our CCaaS is not bound by a single deployment model, and since the service solutions are based on an open and interoperable IP platform, we are providing complete flexibility to match the delivery model of your preferences, your business needs, and your legacy technology investments.

  • Fully hosted as service: CCaaS allows you to host your Contact Center in our cloud.
  • Hybrid or Blended: this model allows you to host your critical Contact Center service partially in our cloud and your premises.
  • Managed Service: for your on-Premise Contact Center solution.

Reasons to Adopt CCaaS

Why CCaaS?

No lengthy deployment time

No equipment needed, or Servers Software …etc. to install and implement.

No capital expenses

No hardware. No software. No data center. It’s all done through our cloud services.

No additional staff required

our operation team will take care of your service, which means lower support costs.

No upgrades

New features and upgrades are delivered to you without disrupting your business or your customers’ business.

No worries

Cloud computing transforms the way in which services are provided, enabling unprecedented agility,
scalability, and profitability.

No long-term commitment to a specific solution

Companies can quickly acquire new services and capabilities without a long-term investment.

No unpredictable costs

Pay only for what you use when you use it.

what CCaaS solution include?

our solution

The solution will include a comprehensive customer care portfolio, offering the state-of-the-art contact center capabilities such as:

 
  • Intelligent contact routing
  • Call treatment
  • Network-to-desktop computer telephony integration
  • Multichannel contact management
  • Self Service IVR
  • Call Recording
  • Courtesy call-back
  • Speech-enabled self-service
  • Presence-enabled call handling
  • Real time and historical reporting with business analytics
  • Workforce management.
  • Wall board
  • Post call survey

Third party integration

integration
CCaaS comes with ready connector for the integration with the top rated CRM and Help desk system or any back-end system